Contact
We'd love to hear from you.
Questions about an order, a product, or just want to say hello? We'd love to hear from you and will get back to you within 1–2 business days.
Collaborations & Wholesale
Interested in a collaboration, wholesale partnership, or stocking EMSY products? We'd love to hear from you.
Quick answers
How long does shipping take?
Orders are dispatched from Perth within 1–2 business days. Standard shipping takes 2–6 business days within Australia, and free shipping applies to orders over $80. Worldwide shipping is available at checkout.
Do you ship internationally?
Yes. EMSY ships Australia-wide and to selected international destinations. Shipping costs and delivery times are calculated at checkout.
What is your returns policy?
Not quite right? Return unused items in their original condition within 30 days for a refund or exchange. Just email us with your order number and we'll sort it out.
I need help with an existing order.
Pop your order number in the message above (or email us directly) and we'll track it down. Most order questions are resolved within a day.