Shipping policy
Orders are dispatched from Perth, Western Australia, within 1–2 business days of payment. The delivery estimates below include this processing time.
Australia
Free Standard Delivery
- Estimated delivery: 7–9 business days
- Cost: free on all orders
Express Delivery
- Estimated delivery: 3–4 business days
- Cost: $13
International Shipping
We ship to New Zealand, the United Kingdom, Europe, the USA, Canada and many other countries. Standard and Express options are available, and the exact cost and estimated delivery time for your address are shown at checkout.
Free international standard delivery on orders over A$150 to New Zealand, the United Kingdom, Europe, the USA, Canada and selected countries in Asia and the Middle East, and on orders over A$180 to all other international destinations. Free delivery appears automatically at checkout when your order qualifies.
Please note that international orders may be subject to local import duties, taxes and customs charges. These costs are the responsibility of the customer and are not included in the EMSY order total.
Delivery Details
Some deliveries may require a signature on arrival.
Please ensure your shipping address is correct before placing your order. EMSY is not responsible for orders shipped to an incorrect address provided by the customer.
Delays, Lost Parcels & Damaged Items
Once your order has been dispatched, delivery timeframes are managed by the courier or postal provider. While we will always do our best to assist, EMSY cannot accept responsibility for delays that are outside our control.
If your parcel is lost or arrives damaged, please contact us as soon as possible. We will work with the delivery provider to help investigate and resolve the issue wherever possible.
Last updated: 2 November 2026.