FAQ

Of course we do! Check out Shipping + Return for more information. We will ship your order immediately upon your payment. Shipping costs will be applied based on location and order specifics upon check out.

In case you are not completely satisfied with your purchase, please contact us to discuss your concerns. We always try to assist you as well as to find the best suitable solution for you and us. Refunds and exchanges will be handled depending on your situation. Contact heyemsy@gmail.com to find the best solution. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards are non-returnable items.

Yes, of course! We welcome your thoughts and suggestions! Please fill in our contact form, and we will try to assist you by finding the best possible solution.

We offer from iPhone 6 to iPhone 15 series and some Samsung models for the moment. We also offer a smart solution to fit any phone model, check out SUPER EMSY. Feel free to DM us if you have a special phone model request.

When you first open your emsy product, a thin plastic film will be on both sides of your case to protect it and keep it clean. Simply pull it off, and you will have a crystal-clear case. A wipe along the edges with a soft and clean cloth will also help to make the case look super clear. Enjoy!

We are always just an email away at heyemsy@gmail.com. Please explain the problem and remember to provide pictures and your order number. We'll get back to you as soon as possible.

Yes, you can for most of our cords. The polyester ones are washable, however please remove the hardware to avoid clapping in your washing machine drum. Our polyester cords are lightweight and tear-resistant. Just put it in your washing machine at max. 30 degrees celsius or handwash it. It's so easy with emsy!

All our materials are high quality. Our coloured cases are made of premium silicone with a soft-touch finish. Our acrylic cases are made of crystal clear TPU material.The cords are manufactured from woven polyester with metal hardware. Some are made of faux pearls, leather and chain or acrylic. The flat lanyards are made of woven nylon with metal hardware.

We are always looking to work with creative and like-minded people. If you feel that we could create something beautiful together, we are always just an email away at heyemsy@gmail.com. We can’t wait to hear from you!